Frequently asked questions

What are your business hours? 

You can reach us by phone at (859) 308-3850, Monday through Friday, from 9AM to 6PM (EST). If you need to contact us during non-business hours, leave us a message or send us an email at service@kentuckyartmine.com, and we'll contact you back either the same day or the next business day . Please note that our studio and gallery are only available by appointment , so please call ahead for consults, order pick up or to peruse our available artwork.   

Do you accept Groupons or match other competitor discounts? 

No, we simply cannot. The materials that we use, combined with the processes that we utilize, creates a far superior product in comparison to what is offered through the "big box" and discount printing companies. From the weight of the papers and canvases, to the archival materials and inks, and to the craftsmanship that goes into every piece, ours is simply a different level of product than what's offered elsewhere.    

Is a Canvas Gallery Wrap high maintenance? 

Nope... canvas is actually quite durable, especially with 3 coats of UV/Moisture Protectant applied. All gallery-wrap canvases are delivered with a care sheet, that explains the best practices for a long life with your artwork. Our canvas wraps can be dusted using a microfiber cloth or feather duster, and you never want to use any type of cleaning solution. Really, the main danger for stretched canvas is for something to push in or out on the canvas surface, as this can permanently warp the material.    

What about custom sizes? 

Custom orders are definitely available, including odd sizes. Our gallery wraps can be produced on several thicknesses, up to 2.5 inches, and the frame dimensions can be nearly any size. Multi-Panel images are also available. Basically, if you want a custom piece, we say, "Let's get creative!" Please email us with any custom requests or questions regarding our products, whether it’s about size, digital image enhancements, mounting, framing, etc. We value the opportunity to work with you.    

How do I use a coupon code? 

To use a published discount or coupon code, simply enter the code in the "Discount Code" field of your shopping cart and (important) verify that the discount has been applied, prior to completing your purchase. If you have done everything correctly and the discount is not applied, please verify that the promotion has not ended. Unfortunately, coupon codes cannot be applied or honored once the purchase is completed. If you have questions prior to your purchase, please don’t hesitate to call us or send a message.   

What file formats are best to send for Max Electric Canvas Custom Orders? 

JPEG or TIFF images are preferred, and allows us to ensure the best quality for your work of art. If you are unsure of what you have, you can always email us at service@maxelectriccanvas.com with your image and we will gladly help you with it. For artwork in the following formats; .pdf, .eps, .ai, or .psd, please note that the text must be converted to “outlines” for our print needs. For physical images that you need to have scanned, you can mail those to us and we will mail them back after scanning, or, if you are local, you are encouraged to drop them off to us. If you have other questions regarding your digital files, custom work, color settings, etc., please contact us to arrange a time to meet. We'll even pour you a cup of coffee.    

What's this "Minimum Resolution" mean, in regards to ordering custom prints/canvases? 

An important factor in print quality is the resolution, or number of pixels per inch (ppi), used to make the print. The more pixels per inch, the finer the detail in the print will and the sharper it will look.  We prefer the resolution to be saved at 180 ppi or higher if possible. All newer digital cameras inherently produce a resolution that will be well within the needs for quality printing.  A good rule of thumb is that if your image is taken with a device that is 5 megapixels or higher and isn't compressed, it will work great. 

File size is a good indicator, as well. If your files are larger than 2MB, they should work perfectly, and files from 750KB to 2MB will typically work for many size prints. Files smaller than 750KB may still work, but you are encouraged to email the file to us for confirmation. We won't print it if it isn't going to look great, so let us know how we can help!   

Why should I use Max Electric Canvas for my custom canvases and prints? 

Because we're really nice? Honestly, there many reasons that we are different than other print shops, but the number one reason that you should consider us for your print needs is simple... we only provide perfect works of art that will last for lifetimes. We take great pride in turning your memories, experiences and loves into treasured works of art that will enhance your lives. From our choice of premium substrates, to the custom effort behind every order, to the smile that we have while we make sure that you're happy, we simply strive to be better. Become a customer today and find out why our current customers keep coming back!   

That's all great... but do you guarantee your work? 

Of course! Technically, we try to guarantee a happy customer, so we couldn't do that without a 100% satisfaction guarantee. While we don't anticipate it, if you’re not happy with your order, or if it was damaged in shipping, we will gladly accept a return for an exchange of equal value. All customers have 30 days from the shipping date to let us know of any issues. If that happens, we will make a replacement at no cost. Please contact us at service@maxelectriccanvas.com with any questions or concerns regarding any orders, so we can ensure your satisfaction.   

Where do you ship? 

We ship anywhere in the USA, including Hawaii and Alaska. We hope to ship internationally soon.   

What's your cancellation policy? 

We're in the customer service business, so if you need to cancel an order for any reason prior to it being printed (usually 1-2 days), no worries. Simply contact us to check the status and we'll gladly issue a refund if it's not yet printed, with the hope that you come back and order from us at another time. Please allow 2-3 business days for the credit to be applied to your credit card. Unfortunately, if your order has already been printed, no refunds can be issued.   What is your return policy? Should you not be happy with your order, either because it was damaged prior to arrival or for any other reason, we ask that you take a picture of the product and email it to us, along with the reason of your dissatisfaction or a survey of the damage. We will then reach out to you to and we'll make it right, either by replacing it or exchanging it for a product of equal value.